If you cannot find the answer to your question(s) in the GRITS Guide or the videos and FAQ on our support page, we recommend that you try one of our in-app support options below. You can also reach out to the GRITS team via email at support@gogrits.org.
Tool Tips
If you leave the cursor for at least two seconds (no clicking needed) over a number or other term in GRITS, a tool tip may appear and provide you with a definition of that item. There are tool tips for most figures on every page in GRITS.
In-App Tours
Access over a dozen in-app tours that will explain the major elements on each page in GRITS. Each tour takes under four minutes.
Live Chat Support
There is a live chat feature in GRITS to answer questions in an easy and direct way. On the bottom right corner of every page in GRITS there is a yellow button that will either say “Chat with us!” or “Contact us!”. When it says “Chat with us!”, there is a GRITS representative ready to answer your chats immediately. When it says “Contact us!”, using the chat feature will send the GRITS team an email with your question or comment and we will get back to you as soon as possible.
